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Common questions

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General FAQs

ProMed Eye Health
ARE YOUR PRODUCTS APPROVED THROUGH HEALTH CANADA?

Yes! All our products, including our manufacturing sites, are approved through Health Canada.

ARE YOUR PRODUCTS TESTED ON ANIMALS?

Ethical treatment of animals is a fundamental principle at our company. None of our products have ever been tested on animals.

WHERE ARE YOUR PRODUCTS MADE?

Our MACULA 2 supplements are formulated by us and made in Richmond, British Columbia, Canada. We import other products from the USA and Finland.

WHERE CAN I BUY YOUR PRODUCTS?

ProMed products can be delivered right to your door, and can also be found at hundreds of select eye clinics across Canada. These professional products are not available in drugstores or other retail outlets.

DO YOU SHIP TO THE USA?

Yes! We offer discounted shipping to the US, and since all of our products are sold in Canadian dollars, our US customers find ordering from us very economical.

WHAT SHIPPING COMPANY DO YOU USE?

We use Canada Post Expedited Service (and their affiliates in the US). Your order leaves our warehouse on the same or next business day after you place it. We intend for you to receive your items quickly, but unfortunately external factors like weather conditions or other unforeseen circumstances may cause delays.

WHY DO YOU CHOOSE TO IMPORT EYE DROPS FROM EUROPE?

Europe is further ahead of North America in their development of many medical products. BioDrop MD products are sourced from Piiloset in Finland, because in our opinion, they represent the most advanced treatments available. Formulated in conjunction with the Finnish Allergy and Asthma Association, and top-sellers in Europe, these preservative-free drops (or spray) in a multi-dose bottle are made from pure, all-natural, super-hydrating ingredients.

WHY DOESN'T MY DOCTOR KNOW ABOUT YOUR EYE DROPS OR OTHER PRODUCTS?

Many doctors are in a reciprocal relationship with other pharmaceutical companies, and receive financial incentives for prescribing their products. ProMed offers no incentives— beyond providing the very best products for patients and their eye health.

IS YOUR COMPANY RUN BY EYE DOCTORS?

No. We are suppliers to eye doctors, with a commitment to providing the very best products to patients. We do not offer any medical services or advice.

HOW DO I HEAT MY OCUSCI COMPRESS IN THE OVEN? HOW LONG IN THE MICROWAVE? DO I KEEP THE COVER ON? HOW MANY TIMES A DAY SHOULD I USE IT?

While the instructions on the package say to heat at 240°F for four minutes, all ovens are different. You will have to experiment with yours to get the perfect amount of time to heat your mask. We suggest not taking the risk of increasing the oven temperature, instead heating it for longer. Do heat it with the cover on, as it holds the moisture in, which is optimal for your eyes. As for microwaving, the maximum amount of time to heat your compress is 30 seconds. Please follow all instructions to avoid damaging the compress.  Use the mask as often as you like, but ALWAYS follow your doctor’s instructions, if provided.

Conditions

WHAT IS MACULAR DEGENERATION?

Macular degeneration is the leading cause of severe, irreversible vision loss in people over age 60. It occurs when the small central portion of the retina, known as the macula, deteriorates. The retina is the light-sensing nerve tissue at the back of the eye. Because the disease develops as a person ages, it is often referred to as age-related macular degeneration (AMD). Macular degeneration can be a source of significant visual disability as it worsens.

Your risk of developing AMD increases by 400% if an immediate family member has been diagnosed. Other risk factors include: having pale skin / blonde hair / light-colored eyes; being age 60+; smoking; obesity; high blood pressure; sun exposure; and a lack of fruit / vegetables / vitamin D in the diet.

MACULA 2® ESSENTIALS AREDS 2 PLUS can prevent and delay the development and progression of AMD when combined with a diet high in vitamins and minerals. For complete ocular health, including management of dry eye syndrome, we also recommend the addition of MACULA 2® OMEGA-3 with DPA.

WHAT IS DRY EYE DISEASE/SYNDROME?

Dry eye disease (DED) is a chronic, often life-altering disorder which occurs when tears are not able to provide adequate lubrication for eyes. Dry eye often presents as excessively watery or tearing eyes, which causes confusion with the name— “My eyes are watering all the time, so I couldn’t have dry eye disease.”

DED is progressive, and can cause damage to the surface of your eyes. Discomfort, stinging, or burning can result. Left untreated, dry eye can lead to ulcers or scars on the cornea, vision loss, and decreased quality of life. However, a combination of at-home treatments can prevent or even reverse damage.

WHAT CAUSES DRY EYE?

Dry eye can be triggered by allergies; wind; smoking; air conditioning; meibomian gland dysfunction; infrequent blinking (often due to overuse of tech / screens); side effects from medication; skin diseases on / around the eyelids; refractive, cataract or cosmetic surgery; thyroid disease; immune system disorders; contact lens wear; pregnancy / hormone changes; tear gland inflammation; cancer treatments— and more.

To avoid further irritation, always use preservative-free eye drops.

FAQ About MACULA 2 Products

Macula 2
ARE MACULA 2 SUPPLEMENTS ONLY USED FOR EYE HEALTH?

MACULA 2 ESSENTIALS is approved through Health Canada to help with eye health and macular degeneration, and it is also approved as a daily multi-vitamin. The 2 MACULA 2 Omega-3 products with DPA help your eyes, and studies have shown that the right omega-3 is a natural anti-inflammatory that can help with cognitive decline, cardiovascular disease, rheumatoid arthritis and type 2 diabetes.

WHAT IS THE DIFFERENCE BETWEEN MACULA 2 ESSENTIALS AND OMEGA-3?

Every critical nutrient required will not fit in one softgel (you wouldn’t be able to swallow it!). So we have formulated our very pure omega-3 softgel as a separate supplement, on its own. Omega-3 has been shown to be effective in the treatment of dry eye and macular degeneration, and also has proven benefits for heart and brain health as well as being an anti-inflammatory.

MACULA 2 ESSENTIALS is a multi-vitamin specifically formulated to match the findings of AREDS, plus it contains other beneficial ingredients (see next question).

IS THE MACULA 2 ESSENTIALS THE SAME AS AREDS?

Yes it is, with research-documented improvements, such as a decreased amount of zinc. We’ve also added vitamin D3, flaxseed oil, and selenium— and double the lutein. All of the ingredients in the MACULA 2 ESSENTIALS are proven to be beneficial to macular degeneration and overall eye health.

CAN I REPLACE MY USUAL MULTI-VITAMIN WITH MACULA 2 ESSENTIALS?

Yes! If your multi-vitamin is a hard capsule, you will likely find the MACULA 2 softgels much easier to digest. Also, some leading brands of multi-vitamins contain so many ingredients, there are only small amounts of many vital nutrients, making them less affective.

 

MACULA 2 ESSENTIALS is approved by Health Canada as a daily multi-vitamin, and the content of flaxseed oil makes up for many other vitamins and minerals. You should consult with your health care professional, however, as you may need to take other supplements for your personal health care regimen.

WHY IS YOUR OMEGA-3 DIFFERENT THAN OTHERS? OMEGA-3 IS OMEGA-3, RIGHT?

Actually, not all omega-3 supplements are the same. Many cheaper brands are made from farmed fish of undisclosed origin, and don’t contain enough of the important ingredients EPA, DHA and DPA.

 

MACULA 2 supplements contain only the purest, fresh sourced fish oils and naturally-sourced omegas.

 

No solvents, high temperatures or aggressive conditions are used during the purification process of either of our omega-3 supplements.

WHAT IS THE DIFFERENCE BETWEEN YOUR TWO OMEGA-3 PRODUCTS MACULA 2 OMEGA-3 AND MACULA 2 TG-GOLD?

The difference is in the manufacturing process. TG-GOLD OMEGA-3 goes through an additional processing step making it more costly to manufacture. Some claims have been made from large pharmaceutical companies that a triglyceride (TG-GOLD) is absorbed faster. Through extensive research, our position is that there are equal benefits in both manufacturing processes.

CAN I TAKE MACULA 2 ESSENTIALS AND OMEGA-3 AT THE SAME TIME?

Yes. Keep in mind that all supplements are better absorbed with a meal, but they are also perfectly safe to take on an empty stomach. Health Canada advises the content on our labels; however, you’re free to take them as you see fit, depending on how your body reacts and / or how your health professional advises you.

DO I HAVE TO STORE MACULA 2 SUPPLEMENTS IN THE REFRIGERATOR?

No, the effectiveness of these supplements require only that you store the bottle in a cool, dark place. Beware of excessive heat, however, as it can damage the softgels.

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